Wokpfanne mit Glasdeckel 32 cm, poliert - Tricion Resist b.nature

Guarantee conditions BERNDES Küchen GmbH

Guarantee service

In addition to the statutory warranty of 24 months, BERNDES offers a voluntary extended manufacturer's warranty for many products. The guarantee is defined in the different series and covers 2 to 8 years, in detail:

• PRO: 8 years
• B.GREEN: 4 years
• ALLROUNDER: 4 years
• STARTER: 2 years
• CLASSICS: 4 - 8 years, depending on the product
• SPECIALS: 2 - 4 years, depending on the product
• Promotions: 2 years or as specified
• ACCESSORIES: 2 years

Your statutory warranty rights towards us remain unaffected. If the purchased item is defective, you can contact us in any case, regardless of whether the warranty case occurs and whether the warranty is claimed or not. You will definitely benefit from our extended guarantee periods.

The guarantee period begins from the date of purchase and is only valid if the BERNDES use and care instructions are taken into account. The guarantee service consists of replacing parts with defects and replacing them with new parts or replacing the entire product within the guarantee period. If the defective part or product is no longer part of the current delivery program, it can be replaced by a part or product that is at least equivalent.

Disclaimer of Warranty

BERNDES does not accept any guarantee for complaints about a product that arise from one of the following reasons: Failure to follow the instructions for use and care included (see also http://www.berndes.de/pflegeleitung/ ), overheating, improper use, incorrect cleaning or exposure to force. There is also no claim if products only show signs of use (e.g. scratches, cuts or impact marks).

Guarantee claim

Proof of purchase is required for all warranty claims. BERNDES reserves the right to examine complaints in advance. In the event of a warranty claim, please contact our customer service in advance by email, telephone or fax. Please do not send any products freight forwarded to BERNDES without prior agreement!

BERNDES Küchen GmbH
Customer service
Wiebelsheidestrasse 55
59757 Arnsberg

Telephone: 02932 - 475 222 (Mon-Fri 8.30 a.m. – 11 a.m.)
Fax: 02932 - 475 480

Email: customer-service@berndes.com

If you did not purchase the goods within Germany, please first contact the local dealer in your country from whom you purchased the goods. The dealer will then contact us directly so that the complaint can be processed this way. Alternatively, you still have the option of contacting Berndes customer service, who will inform you about further steps.