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Guarantee conditions BERNDES Küchen GmbH

Guarantee service

In addition to the statutory warranty of 24 months, BERNDES offers a voluntary extended manufacturer's warranty for many products. The guarantee is defined in the different series and covers 2 to 8 years, in detail:

• PRO: 8 years
• B.GREEN: 4 years
• ALLROUNDER: 4 years
• STARTER: 2 years
• CLASSICS: 4 - 8 years, depending on the product
• SPECIALS: 2 - 4 years, depending on the product
• Promotions: 2 years or as specified
• ACCESSORIES: 2 years

Your statutory warranty rights towards us remain unaffected. If the purchased item is defective, you can contact us in any case, regardless of whether the warranty case occurs and whether the warranty is claimed or not. You will definitely benefit from our extended guarantee periods.

The guarantee period begins from the date of purchase and is only valid if the BERNDES use and care instructions are taken into account. The guarantee service consists of replacing parts with defects and replacing them with new parts or replacing the entire product within the guarantee period. If the defective part or product is no longer part of the current delivery program, it can be replaced by a part or product that is at least equivalent.

Disclaimer of Warranty

BERNDES does not accept any guarantee for complaints about a product that arise from one of the following reasons: Failure to follow the instructions for use and care included (see also http://www.berndes.de/pflegeleitung/ ), overheating, improper use, incorrect cleaning or exposure to force. There is also no claim if products only show signs of use (e.g. scratches, cuts or impact marks).

Guarantee claim

Proof of purchase is required for all warranty claims. BERNDES reserves the right to examine complaints in advance. In the event of a warranty claim, please contact our customer service in advance by email, telephone or fax. Please do not send any products freight forwarded to BERNDES without prior agreement!

BERNDES Küchen GmbH
Customer service
Wiebelsheidestrasse 55
59757 Arnsberg

Telephone: 02932 - 475 222 (Mon-Fri 8.30 a.m. – 11 a.m.)
Fax: 02932 - 475 480

Email: customer-service@berndes.com

If you did not purchase the goods within Germany, please first contact the local dealer in your country from whom you purchased the goods. The dealer will then contact us directly so that the complaint can be processed this way. Alternatively, you still have the option of contacting Berndes customer service, who will inform you about further steps.

What are the advantages of cast aluminum cookware?

Aluminum is valued and preferred for high-quality cookware because of its good heat conduction. The die-casting process in particular enables optimal material distribution for all shapes and designs. A thick base for even heat distribution, a thinner wall that guarantees full thermals inside the cookware thanks to good heat conduction. This ensures that, especially during longer periods of use, food is kept evenly warm at low heat without stirring and also does not stick to the bottom of the pot.

What is the difference between cast aluminum and aluminum?

Cast aluminum cookware is cast from liquid aluminum and is therefore stress-free. Cookware made from aluminum blanks is mechanically deformed, which introduces stress into the material. The difference can be recognized by the different degrees of deflection of the floor. Cast aluminum parts have the advantage that they are closer to the heat source right from the start and therefore heat up less when heated.

Note: According to the European cookware standard, the base of cookware must generally be pre-embossed as all materials expand when heated. When warm, the base should lie almost flat on the stovetop so that the cookware cannot “dance” across the stovetop. This is the best way to ensure heat transfer.

Is cast aluminum cookware heavy?

No! Cast aluminum cookware is light in weight and easy to handle. A pan made of cast aluminum is about a third of the weight of a comparable cast iron pan. This protects your wrists, especially when working with large products. However, compared to aluminum cookware, it is heavier due to the greater material thickness.

The thicker the floor, the better the heat retention?

Not entirely correct! In principle that's true, but thick floors also have disadvantages. In order to bring the food to the required cooking temperature, a large mass must first be heated with extra thick bases. The disadvantages of energy and time expenditure quickly overshadow the advantage of heat storage.

BERNDES cast aluminum products represent an economical compromise on this point. The intelligent material distribution allows for rapid heating with low energy consumption and at the same time promotes good heat storage. A medium or low energy supply can be used for cooking. The base is heated evenly and your schnitzel is fried and browned evenly. Because nothing is worse than individual hot spots in the pan. The schnitzel would be burnt on one side and not yet cooked on the other.